Are you looking for a clearer understanding of the ways that cultural diversity impacts upon the workplace and marketplace?

Do you want skills to apply 'best practice' methods of cultural diversity management and gain the most benefits from a culturally diverse workforce?

This training program is designed to provide participants information and insights for effectively working with culturally and linguistically diverse (CALD) staff and clients.

This training will explore attitudes and behaviours and the complex and fascinating challenges that we face in intercultural communication, cooperation and conflict. It will examine the business case for creating a skilled workforce of culturally intelligent professionals who can effectively navigate the global realities of the 21st century.

Legal obligations will be reviewed, theory will be presented, and there will be hands-on exercises designed to increase awareness and competency in cross-cultural situations within the workplace and in delivery of services to the community. The dynamics of stereotyping, prejudice and discrimination will be introduced, with key data describing the impact on organisational productivity and staff and client safety.

Learning areas

• Spheres and types of diversity
• Stereotyping, prejudice, discrimination and 'race.'
• Creating an inclusive workplace and service environment.
• The definition and elements of culture.
• Exploring our personal cultures.
• Exploring Australian stereotypes, history and culture.

Who should attend?

• Managers
• Supervisors
• Human Resource Specialists
• Employees

Facilitator: Fiona Jewell

Register now

Cost
$125 plus GST per participant (including materials and handouts where appropriate)

Program Length
Half Day

For more information
For any queries in relation to this program, please contact Donna de Zwart on (03) 9608 0900 or via email: donna@diversityatwork.com.au

Please note that we can also tailor this, or any other of our courses, specifically to meet the individual needs of your organisation.